Commerce – Configuration – TaxRates Changes made to product tax settings. Commerce – Configuration – TermsConditions Updates to checkout terms and conditions. Commerce – Discounts Creation or edits to discount rules and promotions. Commerce – Products Product creation or updates including price, description, and settings. Commerce – Products – Brands Changes to product brand listings. Commerce – Products – Categories Changes to product categories. Commerce – Products – Inventory – Join Updates to product inventory relationships. Commerce – Sales Sales records including orders, invoices, and transactions. Commerce – Sales – Items Changes to items within a sale. Commerce – Sales – Receipts Receipt generation and updates. Commerce – Sales – Shipments Shipping and fulfilment updates.

Customers – Contacts Contact records added or updated. Customers – Contacts – Correspondence Communication records with contacts. Customers – Groups Changes to contact group membership or structure.

Marketing – Automation Automation workflows created or edited. Marketing – Automation – Steps Changes to steps within an automation sequence. Marketing – EmailMarketing Email campaign creation or updates. Marketing – SMSMarketing SMS campaign creation or updates. Marketing – SMSMarketing – Bounces SMS delivery failure records. Marketing – SocialNetworking – ScheduledPosts Scheduled social media posts.

Settings – Administrators Administrator account changes. Settings – Administrators – Roles Role permissions and access level updates. Settings – ConditionsData System condition data used in automation or logic. Settings – ConfigurationItems System configuration settings. Settings – CustomFields Custom field creation or edits. Settings – Developer – CronJobs Scheduled background tasks. Settings – Domains Domain configuration changes. Settings – EmailAccounts Email account creation or updates. Settings – EmailAccounts – AutoReplies Automatic email reply settings. Settings – EmailAccounts – Forwarders Email forwarding rules.

Website – Designs Changes to website design settings. Website – Designs – Templates Template creation or updates. Website – Pages Page content or settings updates. Website – Pages – Redirectors URL redirect rules. Website – Posts Blog or content post updates. Website – Posts – Categories Blog category management.

Changes

The Changes page shows a history of updates made across your Oncord account. This includes items that were created, modified, or deleted.

If something was removed by mistake such as a page, product, contact, or invoice (sale), you can locate the change and restore the previous version.

Before You Begin

You need administrator access to view the Changes page.

Access the Changes History

Go to Dashboard > Settings > Changes.

This page lists all system changes from most recent to oldest.

Each entry shows:

Date – when the change occurred
Change – what action happened (created, modified, deleted)
Entity – the item affected
Administrator – who made the change

You can then use the filters at the top of the page to locate specific updates.

Changed by – view changes made by a specific administrator or anyone.
Component – view changes related to a specific system area.

Available components include:

Commerce

Commerce – Configuration – TaxRates
Changes made to product tax settings.
Commerce – Configuration – TermsConditions
Updates to checkout terms and conditions.
Commerce – Discounts
Creation or edits to discount rules and promotions.
Commerce – Products
Product creation or updates including price, description, and settings.
Commerce – Products – Brands
Changes to product brand listings.
Commerce – Products – Categories
Changes to product categories.
Commerce – Products – Inventory – Join
Updates to product inventory relationships.
Commerce – Sales
Sales records including orders, invoices, and transactions.
Commerce – Sales – Items
Changes to items within a sale.
Commerce – Sales – Receipts
Receipt generation and updates.
Commerce – Sales – Shipments
Shipping and fulfilment updates.

Customers

Customers – Contacts
Contact records added or updated.
Customers – Contacts – Correspondence
Communication records with contacts.
Customers – Groups
Changes to contact group membership or structure.

Marketing

Marketing – Automation
Automation workflows created or edited.
Marketing – Automation – Steps
Changes to steps within an automation sequence.
Marketing – EmailMarketing
Email campaign creation or updates.
Marketing – SMSMarketing
SMS campaign creation or updates.
Marketing – SMSMarketing – Bounces
SMS delivery failure records.
Marketing – SocialNetworking – ScheduledPosts
Scheduled social media posts.

Settings

Settings – Administrators
Administrator account changes.
Settings – Administrators – Roles
Role permissions and access level updates.
Settings – ConditionsData
System condition data used in automation or logic.
Settings – ConfigurationItems
System configuration settings.
Settings – CustomFields
Custom field creation or edits.
Settings – Developer – CronJobs
Scheduled background tasks.
Settings – Domains
Domain configuration changes.
Settings – EmailAccounts
Email account creation or updates.
Settings – EmailAccounts – AutoReplies
Automatic email reply settings.
Settings – EmailAccounts – Forwarders
Email forwarding rules.

Website

Website – Designs
Changes to website design settings.
Website – Designs – Templates
Template creation or updates.
Website – Pages
Page content or settings updates.
Website – Pages – Redirectors
URL redirect rules.
Website – Posts
Blog or content post updates.
Website – Posts – Categories
Blog category management.

View the History of a Selection

You can also open this history from inside an editor, filtered to a single block of content or code. This is useful when a page or template has a long history and you need the one change that affected a particular paragraph, image, or style rule.

Open the page, design, email, or record you want to inspect.
Select the content or code you want to trace.
Right-click the selection, then click Change History for Selection.

The Changes window opens showing only the versions where that content was added, removed, or rewritten. Click Show all changes to clear the filter, or restore a version as described below.

The menu item reads Change History for Element when you select a single image, card, or section, and Change History when nothing is selected. It appears in the page, design, and email editors, and in the HTML, CSS, JavaScript, and PHP tabs of the source editors.

Restore a Previous Version

You can restore an earlier version of an item if needed.

For example, if you accidentally delete a page, product, contact, or invoice, you can restore it from the change history.

Steps:

Use the filters to find the change you want to restore.
Click the change entry.
The system shows the full history of that item on the left.
Select the version you want to restore.

On the right, you will see a comparison between versions.

Changed sections are highlighted so you can review what was modified.

Confirm the correct version.
Click Restore (or Undo) in the top-right corner.

The system will revert the item to that version.

Restore Deleted Media Files and Folders

Deleted Media is a recycle bin for media removed from your account. Files and folders deleted through the media manager are held here, along with attached media removed when deleting items such as pages or products.

Deleted media is removed from its public location, so images and download links that use it may stop working. The bin keeps the media available for recovery until you restore it or permanently delete it.

Go to Dashboard > Settings > Changes.
Click View Deleted Media.
Find the file or folder you want to recover. Each row shows when it was deleted, its name and original location, whether it is a file or folder, its size, and who deleted it.
Click Restore beside the item, then confirm.

The item returns to its original location and is removed from the bin. Restoring a folder also restores the files held inside it.

If the Original Location Is Already in Use

Oncord will not overwrite an existing file or folder. If a restore is refused because something already exists at the original location, review that item in Settings > Media. Keep a copy if needed, then rename or move it before trying the restore again. This also applies when the existing folder is empty.

Restoring Media or Restoring a Deleted Page

Restore in Deleted Media recovers the files or folder only. To recover a deleted page, product or other record, use its change history as described above. Undoing a deletion also attempts to restore its attached media if it is still in the bin. If Oncord reports that the record was restored but its media could not be moved back, open View Deleted Media and resolve the location conflict before restoring the media.

Media that has been permanently deleted from the bin cannot be recovered through Deleted Media or by undoing the record's deletion.

Permanently Delete Media

To remove one item permanently, click Delete beside it and confirm.
To remove every item permanently, click Empty bin and confirm.

These actions cannot be undone. Review the items first and keep a separate copy of anything you may need later.

Deleted Media and Storage Usage

Media in the bin still uses your account's storage. It is held privately and contributes to File System storage rather than the active Media category. Deleting a file from the media manager does not remove the storage used by its retained original.

To free that space, permanently delete the unwanted item from Deleted Media, or empty the bin after reviewing its contents. Storage statistics are updated daily, so the displayed usage may not fall immediately.

See Managing Media Files: Reducing File System Storage for the cleanup steps.

Example: Retrieve a Deleted Invoice

If an invoice (sale record) was deleted:

Go to Dashboard > Settings > Changes.
Set the Component filter to Commerce – Sales.
Locate the Deleted Sale / Invoice entry.
Click the change.
Select the version of deletion.
Click Undo Delete.

The invoice will be restored.